Sunday, 28 September 2008

Work Place Communication in the Internet Age

Communication in the Work Place can be a very tricking thing and it would not take a communication expert to realize that truth. Today, the flow of information in business is about the same as Bill Gate's famous book that launched the information age; "Business at the Speed of Thought." Now information moves so quickly that even information from yesterday is ancient news.
This poses a huge dilemma for communication between departments, vendors, customers, clients and across time zones. If you fail to answer a communication from someone or do so in haste and say the wrong thing, you can find yourself in a constant state of apology. Nevertheless, it's essential to strike a balance.
Not long ago, this issue was addressed when the communications lines went down near Louisiana due to a weather related incident and a local firm there was operating in the dark. If communication breaks down is it the end of the world? Well, not exactly, but for as business it may as well be the end of the line. Now, I suppose that slowing of communication can be a good thing some times, as it trains folks to have patience.
If you consider the long eloquent letters of days gone by, perhaps that form of communication helped prosper longer and stronger relationships. Some say that the high-tech world effects society and personal relationships in an unfortunate way. And while that is true in some regards, the Internet has opened doors that were not available before.
Indeed, I believe that the speed of communication is important and it enhances human civilization, while increasing efficiency. Of course, with that said it is those that use it to choose how they use it and what they use it for. So, in some regards slower communication is good, and in other regards speedy communication makes sense too. It is an excellent philosophical topic!
But, suffice it to say that without strong communication channels and speed of thought transmission, challenges will arise due to the very nature of our current information age paradigm. So, think on this.

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